Last Updated: September 2023
1. Acceptance of Terms
These Terms of Service (“Terms”) govern your use of the Tap Review & SMS request tool (referred to as the “Service”) provided by Feedback Hero. By accessing or using the Service, you agree to be legally bound by these Terms. If you do not agree to these Terms, please do not use our Service.
2. Compliance with Review Policies
2.1 Adherence to Review Platforms’ Guidelines
1. Acceptance of Terms
These Terms of Service (“Terms”) are a legally binding agreement between you (“User,” “Business Owner,” or “You”) and Feedback Hero (“Company,” “We,” “Us,” or “Our”) governing your access to and use of the Tap Review & SMS request tool (the “Service”). By accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you may not use the Service.
2. Compliance with Review Platform Policies
2.1 Adherence to Review Platform Guidelines
As a provider of the Service to business owners, Feedback Hero is committed to ensuring that your use of our Service complies with the review policies and guidelines of various online review platforms, including but not limited to Google, Yelp, and Facebook. It is imperative that you understand and strictly adhere to these guidelines to maintain the integrity of your online presence and reputation. Below are key considerations:
2.2 Incentivizing Reviews
You expressly agree that you will not offer or provide any form of monetary incentives, rewards, or compensation to your customers or any other parties in exchange for the submission of reviews. This practice is strictly prohibited by the policies of many review platforms, including Google, and may result in adverse consequences for your online profile.
2.3 Responsible Use of Landing Page Banner
While our Service empowers you to request reviews, it is essential to utilize the banner space on your landing page responsibly and in accordance with the policies of review platforms. You should refrain from using this space for any practices that contravene the guidelines of these platforms, such as Google. Instead, it is recommended to utilize the banner for legitimate and non-review-related purposes, such as event promotions, job listings, or other relevant content.
3. Termination
Feedback Hero reserves the right, at its sole discretion, to terminate or suspend your access to the Service without prior notice if you engage in activities that violate these Terms or if your actions are deemed to harm the reputation of Feedback Hero or that of the review platforms.
4. Privacy
Your use of the Service is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using the Service, you consent to the practices described in our Privacy Policy.
5. Contact Information
If you have any questions or concerns regarding these Terms, please do not hesitate to contact us at info@feedbackhero.net.
6. Changes to Terms
Feedback Hero reserves the right to modify or amend these Terms at any time. We will notify users of material changes by updating the “Effective Date” at the beginning of these Terms. Your continued use of the Service following such modifications constitutes your acceptance of the revised Terms.
These Terms of Service constitute a legally binding agreement between you and Feedback Hero. By using the Service, you acknowledge your commitment to adhering to the policies and guidelines of review platforms, as well as your understanding of the consequences of non-compliance. Feedback Hero is dedicated to assisting you in maintaining a reputable online presence while conducting business responsibly and ethically.